Shipping and Returns

This English version is provided for information. In case of any conflict, the Turkish text prevails.

Last updated: 29.10.2026

1. About this page

This page explains how orders placed on the website elisabettazanardi.com (the “Site”) are prepared and shipped, how you can exercise your right of withdrawal, and what rights you have if a defective or wrong product reaches you.

The seller company making the sales on the Site is ENVERO TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ (Envero Textile Industry and Trade Limited Company) (the “Seller”). Elisabetta Zanardi is the brand used on the Site. On this page, “we” means the Seller and “you” means the customer shopping on the Site. Our company details are in Section 15.

Sections 2 to 11 apply to retail (individual) orders. The rules for wholesale orders are in Section 12; which of the earlier sections also apply to wholesale orders is stated there.

For every retail order, the Pre-Information Form (Ön Bilgilendirme Formu) and the Distance Sales Agreement (Mesafeli Satış Sözleşmesi) shown to you at the payment step and sent to you with the order e-mail apply. This page explains the shipping and return rules in those documents in plain language. Nothing on this page limits your rights arising from law. If there is a difference between this page and the Pre-Information Form or Distance Sales Agreement for your order, the provision in your favour applies.

This text is prepared in Turkish and the Turkish text prevails. The English and Russian translations are provided for information; the translations have not been reviewed by a lawyer or translator. If there is a difference between a translation and the Turkish text, the Turkish text prevails. The language version shown to you at the time of the order is saved to your order as you confirmed it and is sent to you with the order e-mail.

2. Place of dispatch and tracking

Orders are shipped from Türkiye. The carrier transporting your order and the shipping charge rules are in Section 4, and delivery times are in Section 3.

When your order is handed to the carrier, your shipment tracking number is sent to your e-mail address. With this number you can follow your shipment on the carrier’s website.

3. Preparation and delivery times

Stage	Maximum time
Preparing the order and handing it to the carrier	At most 4 business days from the date the contract is formed (your payment is confirmed)
Transport	Varies by country of delivery and carrier (see the text below)
Statutory maximum in every case	30 days from the date the order reaches the Seller

In this text, “business day” means days other than Saturdays, Sundays and official holidays in Türkiye. This definition applies only to periods the Seller itself undertakes; it does not change the calculation of periods set by law.

Your order is prepared and handed to the carrier within 4 business days at the latest from the date the contract is formed (your payment is confirmed). When it is handed to the carrier, the tracking number is notified to you by e-mail. Transport time varies according to the country of delivery and the carrier. In every case your order is delivered without exceeding the statutory maximum of 30 days from the date the order reaches the Seller. If delivery is not made within this period, you may terminate the contract; in that case the whole amount you paid is refunded without delay to the card you used for payment.

If a shorter delivery period than the one on this page is stated on the Site or in our advertisements, that period applies.

If it becomes impossible for us to deliver your order, when we learn of it we notify you without delay in writing or by e-mail, and we refund the whole amount you paid without delay to the card you used for payment.

If it becomes clear that a product in your order is not in stock, we notify you without delay, in writing or by durable medium (for example e-mail). You decide which of these options applies: waiting for a new delivery date, accepting an alternative product if there is one, or asking for a refund of the amount you paid. No different product is sent to you and no new price is applied without your express acceptance. If you choose a refund, the amount collected for the product concerned is refunded without delay to the card you used for payment. A product being out of stock does not, of itself, remove the Seller’s obligation to deliver.

4. Shipping charges

In retail orders the shipping charge is included in the product prices; no separate shipping charge is made to you, whatever the order amount and the country of delivery. Shipments within Türkiye and to countries other than Russia and Belarus are made with DHL Express or UPS. Retail shipments to Russia and Belarus are made with a private carrier the Seller has agreed with. The name of the carrier transporting your order is given in the order confirmation and in the shipment tracking e-mail. The countries to which shipments are made are shown in the country list at the payment step; orders can be placed only to these countries.

In wholesale orders the shipping charge is not included in the price; the shipping rules for wholesale orders are in Section 12. For customs duties of the destination country for addresses outside Türkiye, see Section 6.

5. Delivery and checking the parcel

Your order is sent to the delivery address you stated at the payment step. Changing your delivery address is also regarded as a change to the order and is subject to the rule below.

Until your order is handed to the carrier, you may request a change to your order by sending an e-mail to info@elisabettazanardi.com or writing on the WhatsApp line shown on the Site; no fee is charged for this change. If the change alters the order amount, the new amount is notified to you in writing and the change is applied only with your express consent; if you do not consent, your order is shipped as originally placed. If an additional payment is needed, a new payment link is sent to you for payment by card; any amount overpaid is refunded to the card you used for payment. No change can be made after the order has been handed to the carrier; in that case you can exercise your right of withdrawal.

We are responsible for loss and damage until the product is delivered to you or to a person you designate (other than the carrier). Handing the product to the carrier is not regarded as delivery to you.

When receiving the parcel, we recommend that you:

• Check the outer packaging of the parcel in the presence of the courier.
• If you see signs of crushing, tearing, wetting or opening on the parcel, ask the courier to record the situation in a damage report, or do not accept the parcel.
• Notify info@elisabettazanardi.com of the situation as soon as possible, with photographs if possible.

These are recommendations only. The absence of a report, not sending photographs or having accepted the parcel does not remove your rights. Your rights in Section 10 also apply to damage or missing items you notice after opening the parcel.

For a parcel that shows as delivered in the tracking information but has not reached you, write to us immediately. We follow up the matter with the carrier; responsibility for a product that was not delivered to you lies with us.

6. Shipping outside Türkiye and customs duties

We also ship to addresses outside Türkiye. The countries to which shipments are made are shown in the country list at the payment step; orders can be placed only to these countries. Retail shipments to Russia and Belarus are made with a private carrier the Seller has agreed with, and shipments to other countries are made with DHL Express or UPS.

Shipments to addresses outside Türkiye are made on a DAP (Delivered at Place) basis. Customs duty, import taxes and the carrier’s customs handling fees that may arise in the country of delivery are not included in the order price and are your responsibility; they are paid to the carrier at or before delivery. This is also expressly stated in the Pre-Information Form you confirm before placing your order. Not accepting the parcel does not, by itself, mean that you have exercised your right of withdrawal. When the Seller learns that the shipment could not be delivered, the Seller contacts you by e-mail and asks whether you want the shipment to be delivered to you again or whether you want to exercise your right of withdrawal. If you choose redelivery, the shipment is delivered to you again; no additional transport charge is made to you for this, and the taxes and costs of the destination country are yours. If you exercise your right of withdrawal, the amount collected is refunded to the card you used for payment within 14 days at the latest from the date your withdrawal notice reaches the Seller. If you do not reply to the Seller’s e-mail within 14 days and the shipment returns to the Seller, the amount collected is refunded to the same card within 14 days at the latest from the date the shipment reaches the Seller. The return transport cost and customs costs in the destination country are not deducted from the refund amount.

Countries not shipped to. Because of international sanctions, we do not ship to Iran, Syria, North Korea and Cuba, and we do not accept orders whose delivery address is in these countries. If payment has been taken for such an order, when we learn of it we notify you without delay in writing or by e-mail and refund the whole payment without delay to the card you used for payment.

7. Right of withdrawal

In retail orders you are regarded as a consumer, whatever your purpose in shopping, and you have the right of withdrawal. This right applies to all our retail customers whose delivery address is in Türkiye or outside Türkiye.

You have the right to withdraw from the contract within 14 days without giving any reason and without paying a penalty. The withdrawal period starts on the day the product is delivered to you or to the third party you have notified (other than the carrier). If your order is delivered in more than one parcel separately, the period starts on the day the last product is delivered. You may also exercise your right of withdrawal before the product is delivered. It is sufficient to direct your withdrawal notice to the Seller within the 14-day period. This article does not apply to Wholesale Buyers.

Subject	Rule
Withdrawal period	14 days from the day the product is delivered to you
Reason and penalty	You do not need to give a reason and you pay no penalty
Notice	Before the period expires, it is sufficient to send, by e-mail or in writing, a notice clearly stating your decision to withdraw
Returning the product	Within 14 days from the date you sent your withdrawal notice, with the carrier by which your order was sent to you
Return shipping cost	Yours (the Seller’s for defective or wrongly sent products)
Refund	Within 14 days at the latest from the date your withdrawal notice reaches us, the entire amount collected in a single payment

Examining and trying the product during the withdrawal period in a manner consistent with its nature and instructions for use (for example, wearing it to try its size and appearance) is ordinary use, and you are not responsible for changes arising from it. If a real loss of value occurs in the product as a result of your using it beyond this ordinary examination and trial, you may be liable only for this concretely determined loss of value and within the limits set by law. The burden of proving the existence and amount of the loss of value lies with the Seller; the Seller bases it on a concrete examination of the product and notifies you of it in writing with reasons. A loss of value is not automatically deducted from the refund amount, is not a condition for exercising the right of withdrawal and does not remove your right of withdrawal. The removal of the tag or the opening of the packaging is not, by itself, a loss of value.

No product falling within an exception to the right of withdrawal (for example, a product prepared at your request or according to your personal needs, personalised, or unsuitable for return for hygiene reasons) is sold on this site. You therefore have the right of withdrawal for every retail product sold on the Site.

8. Exercising the right of withdrawal step by step

Follow the steps below to exercise your right of withdrawal.

You may exercise your right of withdrawal by sending a notice clearly stating your decision to withdraw by e-mail to info@elisabettazanardi.com or by delivering it in writing to the address Mimar Kemalettin Mah. Kızıltaş Sk. Tekcan İş Hanı No: 5 İç Kapı No: 401 Fatih / İstanbul. Stating your order number in your notice speeds up the process, but it is not mandatory; nor is any particular form of notice required. When your notice reaches the Seller, it is recorded with the date of receipt, and its receipt is confirmed to you by e-mail without delay. This confirmation also contains the information you need to return the product.

When you exercise your right of withdrawal, you return the product to the address Mimar Kemalettin Mah. Kızıltaş Sk. Tekcan İş Hanı No: 5 İç Kapı No: 401 Fatih / İstanbul within 14 days from the date you sent your withdrawal notice, with the carrier by which your order was sent to you. The return is made with the carrier by which the order was sent; the name of the carrier is given in the order confirmation and in the shipment tracking e-mail. A separate return code is not needed for the return. The return shipping cost is yours. The same rule applies to returns made from outside Türkiye. Your right of withdrawal does not depend on the product being tagged or in its original packaging, or on your sending photographs; it is sufficient that you pack the product so that it is not damaged in transit. This article relates only to the right of withdrawal; the cost of returning defective or wrongly sent products is borne by the Seller.

Return information	Detail
Return carrier	The carrier by which your order was sent to you; the name of the carrier is given in the order confirmation and in the shipment tracking e-mail
Return address	Mimar Kemalettin Mah. Kızıltaş Sk. Tekcan İş Hanı No: 5 İç Kapı No: 401 Fatih / İstanbul
Return code	Not needed
Return shipping cost	Yours

1. Tell us. Before the withdrawal period expires, send us your decision to withdraw by e-mail or in writing. You can use the Withdrawal Form at the end of this page or write a short message clearly stating your decision to withdraw. Stating your order number and the products you will return speeds up the process.
2. We confirm by e-mail without delay that your notice has reached us; the confirmation contains the information you need to return the product.
3. Pack the product. Pack the products so that they are not damaged in transit. You may use the box in which the product came to you; the original packaging is not required. Putting a note with your order number inside the parcel speeds up your refund.
4. Send the product within 14 days. Hand over the product, within 14 days from the date you sent your withdrawal notice, to the carrier by which your order was sent to you. The return shipping cost is yours.
5. Receive your refund. The amount collected is refunded to the card you used for payment according to the refund rules below.

Refund. The Seller refunds the entire amount collected, in a single payment, within 14 days at the latest from the date your withdrawal notice reaches the Seller. The refund is made in the currency and amount actually charged to your card (the Turkish lira amount if Turkish lira was charged to your card, the amount in that currency if USD or EUR was charged) and to the card you used for payment; the Seller makes no deduction from this amount under the names of exchange rate difference, transaction fee or similar. The Seller transmits the refund to Denizbank within this period; the time it takes for the refund amount to show on your card account or statement depends on the institution that issued your card.

Payment and amount. In retail orders, payment is made by card in a single instalment. The amount in the currency of the order (USD, EUR or TRY) is charged to your card. If your delivery address (your billing address if there is no separate delivery address) is in Türkiye and your order was placed in USD or EUR, the order total is converted into Turkish lira at the TCMB (Central Bank of the Republic of Türkiye) selling rate, no margin is added to this rate, and Turkish lira is charged to your card; the amount to be charged and the rate are shown on the confirmation screen before the bank’s payment page. Details are in the Pre-Information Form and the Distance Sales Agreement.

Withdrawal from part of the order. You may exercise your right of withdrawal for only some of the products in your order. In that case, if a discount was applied to the order, the discount is deemed to be distributed over the products in the order in proportion to their prices, and the amount refunded to you is the price of the products you return after this distribution. Since shipping is free in retail orders, no shipping charge or shipping difference is requested from you for the remaining part of the order in a partial withdrawal.

Withdrawal before receiving the product. You may also withdraw before the product is delivered to you. If your order has not yet been handed to the carrier, we stop the shipment. If you withdraw after the product has been handed to the carrier but before it is delivered to you, you follow the steps above; in that case the 14-day return period starts on the day you receive the product. Not accepting a parcel that has been handed to the carrier does not, by itself, count as withdrawal; in that case the procedure in Section 6 applies. In these cases too, the refund period starts on the date your withdrawal notice reaches us.

9. Returns from outside Türkiye

For orders delivered to an address outside Türkiye, your right of withdrawal and the periods in Sections 7 and 8 apply as they stand. For returns from these addresses too, the return shipping cost is yours and the return is made with the carrier by which your order was sent to you.

For return shipments coming back to Türkiye, no deduction is made from the refund amount for customs costs relating to the product’s entry into Türkiye. The information needed for the return shipment is given to you in the confirmation we give of your withdrawal notice.

10. Defective, damaged or wrong product

If the product delivered to you is defective, for example if it has a stitching or fabric flaw, a stain, a missing part or damage that occurred in transit, if the product does not have the characteristics stated on the Site or in our advertisements, or if a product different from the one you ordered (a different model, size or colour) was sent, you have rights under the 6502 sayılı Tüketicinin Korunması Hakkında Kanun (Consumer Protection Law No. 6502). These rights are separate from your right of withdrawal and are not limited to the 14-day withdrawal period.

You may exercise one of the following options:

• Withdrawal from the contract by returning the product and a refund of the price you paid,
• Keeping the product and a reduction of the price in proportion to the defect,
• Free repair,
• Replacement of the product with a defect-free equivalent.

• You choose which right to use; we fulfil the right you choose.
• Your repair or replacement request is fulfilled within 30 business days at the latest from the date it reaches us. If it is not fulfilled within this period, you may exercise your other options.
• If you choose withdrawal from the contract or a price reduction, the price you paid or the amount of the reduction is refunded to you immediately.
• We bear all costs arising from the exercise of the right you choose, including shipping costs. You may send the defective or wrongly sent product with the carrier by which the order was sent; the cost of this shipment is the Seller’s. The return shipping rule for the right of withdrawal (Section 8) does not apply in this case.
• Defects appearing within 6 months from delivery are presumed to have existed at the time of delivery; it is for us to prove that the product is not defective. This rule does not apply if it is incompatible with the nature of the product or of the defect.
• Our liability for a defective product is subject to a limitation period of 2 years from the date the product is delivered to you, even if the defect appears later. This period does not apply if the defect was concealed by gross negligence or fraud.
• Together with one of these rights, you may also claim compensation under the Türk Borçlar Kanunu (Turkish Code of Obligations).

To notify us, it is enough to write your order number and the problem briefly to info@elisabettazanardi.com. Attaching photographs speeds up the process, but is not a condition. For your defect notice we do not apply a period shorter than the statutory limitation period. If you wish, you may also exercise your right of withdrawal instead of these rights within the 14-day withdrawal period.

11. Exchange

In retail orders, no direct exchange of products is made after delivery. If you want a different size or model, you can return the product under your right of withdrawal and place a new order. This rule does not affect your statutory rights in respect of defective or wrongly sent products.

If you choose the return and new order route, the refund for the return is made according to the rules in Section 8. Your new order is a separate order and is subject to its own price, stock and delivery time conditions.

12. Wholesale orders

This section applies to orders placed for commercial purposes with an approved wholesale account. Wholesale purchases are commercial sales between businesses. In wholesale orders, products are sold as size runs (for example 36-38-40 or 42-44-46, one of each size). In this section, “Wholesale Buyer” means a buyer acting for commercial purposes and not having the status of a consumer.

Right of withdrawal. These rules apply only to Wholesale Buyers who act for commercial purposes and do not have the status of a consumer. There is no statutory right of withdrawal for these buyers; such wholesale orders are not returned on the ground of a change of mind, except in cases of defect. If an order has been placed individually, for purposes other than commercial ones, even with a wholesale account, Sections 7 to 11 apply to that order.

Other sections that apply. The place of dispatch and tracking information in Section 2 and the rule on countries not shipped to in Section 6 also apply to wholesale orders. The detailed rules for wholesale sales are in the wholesale section of the Terms of Use and Sale (Kullanım ve Satış Koşulları); if there is a difference between this section and the Terms of Use and Sale, the Terms of Use and Sale apply.

Shipping and delivery. In wholesale orders, delivery can be made in two ways: (a) handing the order over to the Wholesale Buyer’s own carrier, or (b) shipment by the Seller with DHL Express or UPS. In the second case the shipping charge is the Wholesale Buyer’s; the free shipping rule in retail orders (Section 4) does not apply to wholesale orders. In wholesale shipments outside Türkiye, customs duties, import taxes and customs procedures are the Wholesale Buyer’s.

Returns and exchanges. In wholesale orders, no return or exchange is accepted other than for defects.

Defective or missing products. The Wholesale Buyer must examine the products received without delay. Under the Türk Ticaret Kanunu (Turkish Commercial Code), defects that are obvious must be notified to us as a result of an examination made within 2 days from delivery, and defects that are not obvious as a result of an examination made within 8 days from delivery. Defects that cannot be detected by an ordinary examination must be notified immediately when they appear. The remedy for a defective or missing product is replacement of the product; if the product is not in stock, the price paid is refunded. The return shipping for a defective or missing product is the Seller’s. This section does not affect provisions of law that cannot be limited by contract. In a wholesale order, a refund is made to the card used for payment.

For questions about wholesale orders you can write to info@elisabettazanardi.com.

13. Complaints and disputes

You may send your requests and complaints about your order by e-mail to info@elisabettazanardi.com, to the telephone number +90 530 446 67 77, or in writing to Mimar Kemalettin Mah. Kızıltaş Sk. Tekcan İş Hanı No: 5 İç Kapı No: 401 Fatih / İstanbul. The Seller replies to your complaint within 3 business days at the latest. The Seller is not bound by any code of conduct and has no alternative dispute resolution mechanism.

In the event of a dispute, you may apply to the Tüketici Hakem Heyeti (Consumer Arbitration Committee) at your place of residence or the place where you made the consumer transaction, within the monetary limits announced every year by the Ministry of Trade, and to the Tüketici Mahkemesi (Consumer Court) in disputes exceeding these limits. Your right to use these avenues of application is not limited by any provision of this text.

Turkish law applies to this contract. If you live outside Türkiye, your right to benefit from the mandatory consumer protection that the law of your country of residence gives you, and from the consumer remedies in that country, is reserved under the conditions set out in Article 26 of the 5718 sayılı Milletlerarası Özel Hukuk ve Usul Hukuku Hakkında Kanun (Law No. 5718 on Private International and Procedural Law); nothing in this text removes this protection.

14. Your personal data

The name, contact and address details, order information and refund records you send us in the withdrawal, return, defect, exchange and complaint processes are processed for the purposes below. The data controller is ENVERO TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ; our Privacy Policy (KVKK notice) contains the details.

Purpose	Data	Basis under KVKK Art. 5/2	Retention
Fulfilling withdrawal, return, defect and exchange requests, and refunds	Name, contact and address details; order information; refund records	5/2-c (performance of a contract)	Together with the order record
Statutory record-keeping obligations (withdrawal, information and delivery records; invoice and accounting records)	Withdrawal notice and receipt record, delivery record, invoice and order records	5/2-ç (legal obligation)	Withdrawal, information and delivery records at least 3 years for each transaction; invoice and accounting records 10 years
Replying to complaints and requests	E-mail and WhatsApp correspondence	5/2-c for order-related correspondence; 5/2-f (legitimate interest) for the rest	2 years; order-related correspondence together with the order record

This information is shared, only to the extent necessary for these purposes, with the following recipient groups: carriers (DHL Express, UPS; for shipments to Russia and Belarus, the private carrier agreed by the Seller), Denizbank A.Ş. for refunds, our order management system UNALSOFT Panel (the service is operated by UNALSOFT, which processes data on our behalf), Hostinger International Ltd., from which we receive server hosting, and Natro, which sends our e-mails (a provider established in Türkiye; mail servers may be abroad). If you write to us on WhatsApp, your correspondence is processed on Meta’s (WhatsApp’s) infrastructure.

Transfer abroad. The Hostinger server and the UNALSOFT Panel data are located in Germany (Frankfurt am Main); your data is therefore regularly processed outside Türkiye. In shipments and returns outside Türkiye, your delivery details are also transferred to the carrier. The basis of these transfers under Article 9 of Law No. 6698 is written in our Privacy Policy.

You can send your applications about your personal data to info@elisabettazanardi.com.

15. Contact us

Seller: ENVERO TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ. Address: Mimar Kemalettin Mah. Kızıltaş Sk. Tekcan İş Hanı No: 5 İç Kapı No: 401 Fatih / İstanbul. MERSİS no. (Central Registry System number): 0336042191900019. Tax office and no.: Beyazıt V.D. / 3360421919. Trade registry: İstanbul Ticaret Sicili Müdürlüğü (Istanbul Trade Registry Directorate), 515869-0. Telephone: +90 530 446 67 77. E-mail: info@elisabettazanardi.com. Electronic notification address (UETS): 25959-36608-08735. KEP address (Registered Electronic Mail): none. Professional chamber: İstanbul Ticaret Odası (İTO) (Istanbul Chamber of Commerce); the Seller is not bound by any code of conduct and has no alternative dispute resolution mechanism.

• Brand: Elisabetta Zanardi
• WhatsApp: the WhatsApp line shown on the Site

All identifying information about our company is also on our Contact page.

16. Withdrawal Form (sample)

Fill in and send this form only if you wish to exercise your right of withdrawal. You can copy the form and paste it into your e-mail, or print it and send it by post. Any other written statement clearly stating your decision to withdraw is also sufficient; using the form is not mandatory.

• To: ENVERO TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ (Elisabetta Zanardi), Mimar Kemalettin Mah. Kızıltaş Sk. Tekcan İş Hanı No: 5 İç Kapı No: 401 Fatih / İstanbul, e-mail: info@elisabettazanardi.com
• I hereby declare that I am exercising my right of withdrawal from the contract for the sale of the following products.
• Order number: ……….
• Order date or delivery date: ……….
• Product or products subject to withdrawal (product name, size, colour, quantity): ……….
• Price of the products subject to withdrawal: ……….
• Name and surname of the consumer: ……….
• Address of the consumer: ……….
• Signature of the consumer (only if sent on paper): ……….
• Date: ……….