Terms of Use and Sale

This English version is provided for information. In case of any conflict, the Turkish text prevails.

Last updated: 29.10.2026

PART A. COMMON PROVISIONS

This part (Sections 1 to 10) applies to everyone who uses the Site, including retail buyers and Wholesale Buyers.

1. Scope and structure of the text

These Terms of Use and Sale (the “Terms”) govern the use of the website elisabettazanardi.com (the “Site”) and sales made through the Site. The Site is operated by ENVERO TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ (Envero Textile Industry and Trade Limited Company) (the “Company”, the “Seller” or “we”). In all sales on the Site, the seller is the Company; no sales are made on the Site on behalf of other sellers. The Company’s details are in Section 2.

The Terms consist of three parts, and which part applies to you depends on the type of your purchase:

• Part A (Sections 1 to 10): Common provisions. Applies to everyone who uses the Site.
• Part B (Sections 11 to 21): Retail sales. Sales in Türkiye and abroad to consumers who shop for purposes that are not commercial or professional. You do not need to open an account to place a retail order. Anyone who places a retail order from the Site without a wholesale account is regarded as a consumer, even if the order is placed for commercial purposes, and Part B applies.
• Part C (Section 22): Wholesale sales. Sales for commercial purposes to businesses with an approved wholesale account. The provisions in Part C apply only to Wholesale Buyers; the provisions specific to consumers in Part B (for example the right of withdrawal) do not apply to Wholesale Buyers.

In retail orders, the Pre-Information Form (Ön Bilgilendirme Formu) and the Distance Sales Agreement (Mesafeli Satış Sözleşmesi) shown to you at the payment step and separately confirmed by you are the governing texts. These Terms supplement those texts. The provisions of these Terms on price errors, returns, liability and dispute resolution, and its other provisions that impose obligations on you or affect your rights, apply to your retail order only to the extent that the same condition and consequences are expressly included in the Distance Sales Agreement. If there is a difference between these Terms and the Pre-Information Form or Distance Sales Agreement for your order, the provision in your favour applies. Nothing in this text limits your rights arising from law.

Merely visiting or browsing the Site does not mean that you accept a sales contract or the provisions of these Terms that impose obligations on you. A retail sales contract is formed only through the order steps described in Sections 14 and 15, and a wholesale sales contract through the order steps described in Article 22.4.

No provision of these Terms removes or limits your rights as a consumer arising from the 6502 sayılı Tüketicinin Korunması Hakkında Kanun (Consumer Protection Law No. 6502) and the relevant legislation.

In this text, “business day” means days other than Saturdays, Sundays and official holidays in Türkiye. This definition applies only to periods the Seller itself undertakes; it does not change the calculation of periods set by law.

2. Seller and service provider information

Under the 6563 sayılı Elektronik Ticaretin Düzenlenmesi Hakkında Kanun (Law No. 6563 on the Regulation of Electronic Commerce) and the relevant regulation, our service provider information is as follows:

Seller: ENVERO TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ. Address: Mimar Kemalettin Mah. Kızıltaş Sk. Tekcan İş Hanı No: 5 İç Kapı No: 401 Fatih / İstanbul. MERSİS no. (Central Registry System number): 0336042191900019. Tax office and no.: Beyazıt V.D. / 3360421919. Trade registry: İstanbul Ticaret Sicili Müdürlüğü (Istanbul Trade Registry Directorate), 515869-0. Telephone: +90 530 446 67 77. E-mail: info@elisabettazanardi.com. Electronic notification address (UETS): 25959-36608-08735. KEP address (Registered Electronic Mail): none. Professional chamber: İstanbul Ticaret Odası (İTO) (Istanbul Chamber of Commerce); the Seller is not bound by any code of conduct and has no alternative dispute resolution mechanism.

Information	Description
Brand	“zanardi” and “Elisabetta Zanardi”; the trademark registrations are shown in Section 5.
Dispatch centre and showroom	Laleli, Istanbul. Showroom visits are by appointment.

The Site is operated for the sale of our own products; there is no intermediary service provider (marketplace) on the Site.

3. Use of the Site

You must use the Site in accordance with the law, the rules of good faith and these Terms. In particular, the following are prohibited:

• Any attempt to disrupt the working of the Site, to place excessive load on it or to bypass its security measures (such as attempts at unauthorised access, malware, automated mass requests).
• Copying Site content, product photographs and price information in bulk by automated tools, or using them for commercial purposes without permission.
• Placing an order, opening an account or making a wholesale application in someone else’s name or with false information.
• Using the forms and communication channels on the Site to send unsolicited commercial messages or misleading or unlawful content.

In the event of use contrary to these rules, we may suspend the access concerned temporarily or permanently. This does not remove rights arising from contracts previously formed.

We exercise reasonable care for the uninterrupted and secure operation of the Site. There may be temporary interruptions arising from maintenance, updates, security measures or infrastructure providers. We may change the content and design of the Site; these changes do not affect our obligations in orders already placed.

The Site may contain links to third-party services that are not under our control. For example, the WhatsApp link on the Site redirects you to the WhatsApp service operated by Meta; this correspondence runs on Meta’s infrastructure and that service’s own terms apply. We are not responsible for the content and practices of third-party sites.

4. Account and security

You do not need to open an account for retail shopping; you can also place an order as a guest. If you open an account, your e-mail address, name and addresses are stored. Your password is not stored in clear form; only its irreversible digest (hash) form is stored.

You are responsible for keeping your account information correct and up to date, and for keeping your password secret and not sharing it with anyone. If you notice that your account has been used without your permission, change your password immediately and let us know at info@elisabettazanardi.com.

When you log in, your session is kept by a cookie; if you tick the “remember me” option, your session may stay open for up to 14 days. We recommend that you log out on shared devices.

You can ask for your account to be closed by writing to info@elisabettazanardi.com; the account is closed on request, and the personal data of a closed account is deleted within 30 days of the closure request. Order and invoice records that must be kept by law continue to be kept for the statutory period after your account is closed.

Wholesale accounts are opened through a separate application and approval process (Section 22).

5. Intellectual property and trademarks

The trademarks, logos, product designs, photographs, videos, texts, graphics and the design of the Site on the Site belong to their rights holders. They are protected under the 5846 sayılı Fikir ve Sanat Eserleri Kanunu (Law No. 5846 on Intellectual and Artistic Works) and the 6769 sayılı Sınai Mülkiyet Kanunu (Industrial Property Law No. 6769). The TÜRKPATENT (Turkish Patent and Trademark Office) records for the trademarks used on the Site are below; the current status of each record (registration and renewal) can be followed from the TÜRKPATENT records:

Application no.	Trademark	Applicant/registered owner	Application date	Classes
2010/01010	zanardi z	ENVERO TEKSTİL LTD. ŞTİ.	08.01.2010	07, 09, 14, 25, 26
2011/105150	zanardi	ENVERO TEKSTİL LTD. ŞTİ.	06.12.2011	35
2017/82192	zanardi	ENVERO TEKSTİL LTD. ŞTİ.	20.09.2017	35
2020/91291	zanardi	ENVERO TEKSTİL LTD. ŞTİ.	11.08.2020	18, 25
2021/111374	zanardi life	ENVERO TEKSTİL LTD. ŞTİ.	10.08.2021	25, 35, 41, 43
2015/49269	elisabettazanardi	Tevfik Enver Selçuk (natural person)	08.06.2015	25, 35

The applicant/registered owner of the trademarks bearing the word “zanardi” is the Company. The applicant/registered owner of the trademark “elisabettazanardi”, which is the name of the Site, is not the Company but Tevfik Enver Selçuk; the trademark owner permits the use of this trademark by the Company. The registration status of the trademarks can be followed from the TÜRKPATENT records. No provision of these Terms means a transfer of these trademarks or of other content.

You may view the content only to use the Site personally and to shop. The content may not be copied, reproduced, modified, distributed or used for commercial purposes without our prior written permission. Sharing the link to product pages is free. The rights of use that the law grants are reserved.

The conditions on Wholesale Buyers’ use of product images and trademarks are in Article 22.8.

6. Personal data, cookies and commercial electronic messages

Your personal data is processed by ENVERO TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ as data controller, in accordance with the 6698 sayılı Kişisel Verilerin Korunması Kanunu (Personal Data Protection Law No. 6698). Which data is processed, for what purpose and on what legal basis, how long it is kept, to whom and to which countries it is transferred (such as our business partners from which we receive hosting, order management, payment, e-mail sending and shipping services), and your rights are described in the Privacy Policy and KVKK Notice (elisabettazanardi.com/privacy-policy/). Because of the hosting and order management services, your data is processed on servers in Germany; the basis for this is also explained in the Privacy Policy. You can send your applications concerning your personal data to info@elisabettazanardi.com.

The European Union is one of our target markets. The rights of users in the EU under the General Data Protection Regulation (GDPR) are also described in the Privacy Policy.

The Site uses cookies that are essential for it to work. Until you make a choice, no optional cookie is loaded and no external tracking code is loaded. Essential cookies are saved only when you perform the relevant action (when you select a currency or language, add a product to the cart, log in); the Site does not save cookies to your browser without such an action and without a cookie choice. Optional tools such as analytics and advertisement measurement are used only with your permission and are not loaded before your choice; the reject option is presented with equal weight to the accept option. You can change your cookie preference at any time from the “Çerez ayarları” (Cookie settings) link at the bottom of every page. Your preference is kept in a cookie in your browser; if you place an order, your preference at that moment is also saved to your order. Your consent is valid for 1 year; your preference is asked again when the version of the cookie text changes. The names, purposes and durations of the cookies and the tools used are in the Cookie Policy (elisabettazanardi.com/cookie-policy/).

Placing an order, opening an account or confirming the contract texts does not mean that you permit commercial electronic messages such as campaigns and newsletters to be sent to you. The newsletter (Zanardi Letter) contains announcements of new collections, campaigns and events; your permission is requested separately for it and is confirmed by a link sent to your e-mail. Reminder messages concerning your incomplete cart also depend on your separate and express consent (Section 14). Commercial electronic messages are not sent until the Company’s registration in the İleti Yönetim Sistemi (İYS, Message Management System) is completed. You can withdraw your permission at any time from the exit link in every message.

7. Language of the text and translations

This text is prepared in Turkish and the Turkish text prevails. The English and Russian translations are provided for information; the translations have not been reviewed by a lawyer or translator. If there is a difference between a translation and the Turkish text, the Turkish text prevails. The language version shown to you at the time of the order is saved to your order as you confirmed it and is sent to you with the order e-mail.

8. Changes to the Terms

We may update these Terms because of changes in legislation, in the operation of the Site or in our services. The current text is published on this page together with the date of last update.

We notify account holders and approved Wholesale Buyers by e-mail of significant changes at least 15 days before they come into force.

Changes apply only to orders placed after the date they come into force. For orders already placed, the Pre-Information Form and Distance Sales Agreement you confirmed at the time of the order and which are stored with your order, and the Terms in force on that date, apply; these cannot be changed unilaterally to your detriment.

9. General provisions

• Provisions that are not clear or may have more than one meaning are interpreted in favour of the consumer. We do not exercise alone the power to interpret these Terms.
• The invalidity of one provision does not affect the validity of the other provisions.
• In disputes, our electronic records, such as order records, filled-in contract texts stored on the order and e-mail correspondence, may be used as evidence. This provision is not a binding evidence agreement; it does not limit your right to prove by any kind of evidence.
• We keep the information and documents concerning the right of withdrawal, information, delivery and our other obligations for at least 3 years for each transaction; these records are kept together with the order record. Order and invoice records are kept for the period required by tax and commercial legislation (see Privacy Policy).
• In matters not regulated in these Terms, the relevant legislation applies.

10. Contact and complaints

You can reach us for your questions, requests and complaints through the following channels:

Channel	Information
E-mail	info@elisabettazanardi.com
Telephone	+90 530 446 67 77
Postal address	ENVERO TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ, Mimar Kemalettin Mah. Kızıltaş Sk. Tekcan İş Hanı No: 5 İç Kapı No: 401 Fatih / İstanbul
Electronic notification (UETS)	25959-36608-08735
KEP (Registered Electronic Mail)	None
Personal data applications	info@elisabettazanardi.com
WhatsApp	The WhatsApp link on the Site
Showroom	Laleli, Istanbul (by appointment)

You may send your requests and complaints about your order by e-mail to info@elisabettazanardi.com, to the telephone number +90 530 446 67 77, or in writing to Mimar Kemalettin Mah. Kızıltaş Sk. Tekcan İş Hanı No: 5 İç Kapı No: 401 Fatih / İstanbul. The Seller replies to your complaint within 3 business days at the latest. The Seller is not bound by any code of conduct and has no alternative dispute resolution mechanism.

Our telephone number is a mobile line at a normal tariff; we make no additional charge for contacting us, and your operator’s ordinary tariff applies.

PART B. RETAIL SALES (CONSUMERS)

This part (Sections 11 to 21) applies only to retail sales, that is, orders placed from the Site by consumers. For Wholesale Buyers, Section 22 applies.

11. Product information, images, sizes and colours

The main characteristics of the products (product name or code, colour, size and price) are shown on the product page. The information on the products in your order is also given in the Pre-Information Form. Our products are “Made in Türkiye”, that is, manufactured in Türkiye. The fabric composition of the product is shown on the product page.

Most models are produced in sizes 36 to 46; the available sizes of each model are shown on the product page. For choosing a size, you can look at the Size Guide page. If you are unsure about the size, you can write to us before placing an order.

Product photographs are prepared to show the product as accurately as possible. Because of screen settings, lighting and device differences, the colour you see on the screen may look slightly different from the actual colour of the product. If the product delivered does not conform to the characteristics stated on the product page, your rights in Section 19 are reserved. You may also exercise your right of withdrawal without giving any reason (Section 18).

12. Prices, currency and discounts

Product prices are shown on the Site in US dollars (USD), euros (EUR) or Turkish lira (TRY); you choose the currency with the currency selector on the Site. The cart, the payment step and the order are shown in the currency you choose, and your order is placed in that currency; the currency of your order is shown in the order summary at the payment step. In retail orders, payment is made by card, in a single instalment, on the bank’s 3-D Secure page through the Denizbank virtual POS. The amount in the order currency is charged to your card: Turkish lira in TRY orders, and the amount in that currency in USD or EUR orders. The only exception is this: if your delivery address (your billing address if there is no separate delivery address) is in Türkiye and you placed your order in USD or EUR, the order total is converted into Turkish lira at the selling rate of the TCMB (Türkiye Cumhuriyet Merkez Bankası, Central Bank of the Republic of Türkiye) and Turkish lira is charged to your card; the Seller adds no margin to this rate. In this case, the Turkish lira amount to be charged to your card and the rate applied are shown on a confirmation screen before you proceed to the bank’s payment page; you proceed to payment only after you confirm this screen. The products specific to your order, unit and line prices, any discount, shipping and the total amount are shown at the payment step before the “Siparişi onayla ve öde / Confirm order and pay” button. If your card is in a different currency, the institution that issued your card makes the conversion under its own terms; that institution’s exchange rate or transaction fee practices are not under the Seller’s control.

When you make a currency selection, this preference is stored in a cookie for 1 year; details are in the Cookie Policy.

In the order summary and the order list, the unit price of the product is also shown next to the line amount.

The shipping charge is included in retail prices; no separate shipping charge is made to you (Section 17).

In discounted sales, the price before the discount is shown as the lowest price applied in the last 30 days before the date on which the discount was applied. The Company keeps the price before the discount in a way that it can document with a dated price history record.

13. Payment

• In retail orders, payment is made only by card. Bank transfer (havale)/EFT and cash on delivery are not used. For orders exceeding the amount that can be charged in a single transaction, the paragraph at the end of this section applies.
• Card payment is taken through our order management system UNALSOFT Panel, with the virtual POS infrastructure of Denizbank A.Ş., on the bank’s 3-D Secure secure payment page. You can pay with the credit or debit cards accepted by the Denizbank virtual POS. Your full card number, expiry date and security code do not reach the Site, our servers or UNALSOFT Panel; we do not see or store this information.
• The amount in the order currency (USD, EUR or TRY) is charged to your card. If your delivery address (your billing address if there is no separate delivery address) is in Türkiye and your order was placed in USD or EUR, Turkish lira is charged to your card; the TL amount to be charged and the rate applied are shown on the confirmation screen before the bank’s payment page (Section 12). No exchange rate margin is applied. Payment is in a single instalment; no instalments are made.
• No more than the amount shown at the payment step and, in orders converted into Turkish lira, on the confirmation screen is charged to your card. No additional payment is requested from you without your express consent.
• If the payment is not completed at the bank, the contract is not formed, your order is not processed and no amount is collected from you (Section 15).
• Refunds are made according to the refund provision in Section 18.

The amount that can be charged to your card in a single transaction is limited to TL 200,000 (Turkish lira) or its equivalent in the order currency at the TCMB rate (in USD or EUR orders, the Turkish lira equivalent of the order total, converted at the TCMB rate, cannot exceed TL 200,000). If you want to place an order exceeding this amount, you must write to info@elisabettazanardi.com or to the WhatsApp line shown on the Site. In that case, the payment method is agreed separately with you, and a Pre-Information Form specific to that order is presented to you separately before payment; the contract is not formed and no amount is collected from you until payment is completed.

14. Order steps (transaction guide)

A retail order from the Site is placed through these technical steps:

1. On the product page you select the colour and size and add the product to the cart.
2. In the cart you see the products, quantities and amounts. Here you can change quantities, remove a product or continue shopping.
3. At the payment step you enter your name, e-mail address, telephone, and billing and delivery address. If you have an account, you can log in and use your saved details. At the payment step only the countries to which shipments are made can be selected.
4. On the same page you see the pre-information summary filled in with the details of your order (the Seller’s details, products, quantities and prices, any discount, the shipping charge, the total including shipping, and information on the right of withdrawal). In the texts opened from the links to the Pre-Information Form and the Distance Sales Agreement, it is also expressly written that, if you selected a delivery address outside Türkiye, customs duties are yours.
5. You state that you have read and confirmed the Pre-Information Form and that you accept the Distance Sales Agreement by two separate and mandatory confirmation boxes.
6. You press the “Siparişi onayla ve öde / Confirm order and pay” button, which states that the order creates an obligation to pay.
7. If your delivery address is in Türkiye and your order was placed in USD or EUR, you see the confirmation screen showing the Turkish lira amount to be charged to your card and the rate applied. You are then redirected to the bank’s 3-D Secure secure payment page. You enter your card details on this page and complete your bank’s verification.
8. When your payment is approved by Denizbank, the receipt of your order is shown on the Site and confirmed by e-mail; the filled-in Pre-Information Form and Distance Sales Agreement are sent to you with this e-mail (Section 15).

Noticing and correcting errors: Before confirming the order, you see all the information on the cart and payment pages. If you notice an error in the product, size, colour, quantity, address or contact details, you can correct the field concerned before pressing the order button, or return to the cart and make a change. If you notice an error on the bank’s payment page, you can leave without completing the payment; if the payment is not completed, the order is not processed. For an error you notice after payment, you can exercise your right to change the order in Section 16 before the order is handed to the carrier.

Retention of the contract text: An exact copy of the Pre-Information Form and Distance Sales Agreement texts shown to you at the time of confirmation, filled in with the details of your order, is stored in the order record together with the language version shown to you at the time of confirmation, and is sent to you with the order received e-mail. You can view, print and save this e-mail.

Information entered during the order: The products in your cart and the cart total, and the name, e-mail and telephone details you write at the payment step, are transferred to our order management system UNALSOFT Panel even if you do not complete the order; your address details are not part of this transfer. If you are logged in to your account, the name, e-mail and telephone saved in your account are also transferred whenever your cart changes. The purpose of this transfer is to detect and resolve technical problems at the payment step and to help you if you tell us that you could not complete your order; this data is deleted after 90 days at the latest. A short note about this transfer and a link to the Privacy Policy are shown on the payment page. A reminder concerning your incomplete cart (by e-mail or WhatsApp) is sent only with a commercial message consent that you give separately, and is not sent until İYS registration is completed. Details are in the Privacy Policy (Section 6).

Dispute resolution: Complaint and application avenues are in Sections 10 and 21. The Seller is not a party to any alternative dispute resolution mechanism.

15. Formation of the contract

Pressing the “Siparişi onayla ve öde / Confirm order and pay” button transmits your order to the Seller as an order creating an obligation to pay. The contract is formed at the moment your card payment is approved by Denizbank. If the payment is not completed, the contract is not formed, your order is not processed, no payment debt arises for you and no amount is collected from you. When your payment is approved, the receipt of your order is shown on the Site and an order received confirmation is sent to your e-mail address without delay; with this e-mail, the Pre-Information Form and the Distance Sales Agreement you confirmed are sent to you filled in specifically for your order. The order received confirmation does not change the moment at which the contract is formed.

These two confirmations do not replace permission for commercial electronic messages (newsletter); newsletter permission is given only separately and optionally. Information concerning the processing of your personal data is given in the Privacy Policy (Section 6). Your confirming the contract texts does not mean that you give explicit consent to the processing of your personal data.

The Pre-Information Form is an integral part of the Distance Sales Agreement. After the contract is formed, the price, the terms of the contract and the characteristics of the product cannot be changed unilaterally to your detriment.

These confirmations are not asked in wholesale orders; a wholesale order is formed under Article 22.4.

16. Order change, out-of-stock, impossibility of delivery and obvious price errors

Order change before shipment

Until your order is handed to the carrier, you may request a change to your order by sending an e-mail to info@elisabettazanardi.com or writing on the WhatsApp line shown on the Site; no fee is charged for this change. If the change alters the order amount, the new amount is notified to you in writing and the change is applied only with your express consent; if you do not consent, your order is shipped as originally placed. If an additional payment is needed, a new payment link is sent to you for payment by card; any amount overpaid is refunded to the card you used for payment. No change can be made after the order has been handed to the carrier; in that case you can exercise your right of withdrawal.

Out-of-stock

If it becomes clear that a product in your order is not in stock, we notify you without delay, in writing or by durable medium (for example e-mail). You decide which of these options applies: waiting for a new delivery date, accepting an alternative product if there is one, or asking for a refund of the amount you paid. No different product is sent to you and no new price is applied without your express acceptance. If you choose a refund, the amount collected for the product concerned is refunded without delay to the card you used for payment. A product being out of stock does not, of itself, remove the Seller’s obligation to deliver.

Impossibility of delivery: If delivery of the order truly becomes impossible, when we learn of it we notify you without delay in writing or by e-mail, and we refund all amounts you paid without delay to the card you used for payment.

Obvious price errors

If the price of a product is shown on the Site as clearly different from its true price because of a typing or system error that would be obvious to everyone, when the Seller notices it, the Seller notifies you without delay, in writing or by durable medium, before dispatching the product. This article applies only to objectively obvious errors; ordinary price differences, campaigns and discounts are not regarded as errors. Your order is not cancelled automatically and its price is not changed unilaterally. The choice between continuing the order at the correct price or having it cancelled and receiving back the entire amount collected is yours. Continuing at the correct price is possible only with your express acceptance; if you do not accept, the order is cancelled and the entire amount collected is refunded without delay to the card you used for payment.

17. Delivery

Orders are shipped from our dispatch centre in Laleli, Istanbul. The carriers, the countries to which shipments are made and transport times are on the Shipping and Returns page, and the delivery information for your order is in the Pre-Information Form. This section is a summary of those texts and is read together with them.

Shipping and shipping charge

In retail orders the shipping charge is included in the product prices; no separate shipping charge is made to you, whatever the order amount and the country of delivery. Shipments within Türkiye and to countries other than Russia and Belarus are made with DHL Express or UPS. Retail shipments to Russia and Belarus are made with a private carrier the Seller has agreed with. The name of the carrier transporting your order is given in the order confirmation and in the shipment tracking e-mail. The countries to which shipments are made are shown in the country list at the payment step; orders can be placed only to these countries.

Preparation, delivery time and tracking

Your order is prepared and handed to the carrier within 4 business days at the latest from the date the contract is formed (your payment is confirmed). When it is handed to the carrier, the tracking number is notified to you by e-mail. Transport time varies according to the country of delivery and the carrier. In every case your order is delivered without exceeding the statutory maximum of 30 days from the date the order reaches the Seller. If delivery is not made within this period, you may terminate the contract; in that case the whole amount you paid is refunded without delay to the card you used for payment.

Countries not shipped to: No sales or shipments are made to countries under sanctions (Iran, Syria, North Korea and Cuba).

Customs in shipments outside Türkiye (DAP)

Shipments to addresses outside Türkiye are made on a DAP (Delivered at Place) basis. Customs duty, import taxes and the carrier’s customs handling fees that may arise in the country of delivery are not included in the order price and are your responsibility; they are paid to the carrier at or before delivery. This is also expressly stated in the Pre-Information Form you confirm before placing your order. Not accepting the parcel does not, by itself, mean that you have exercised your right of withdrawal. When the Seller learns that the shipment could not be delivered, the Seller contacts you by e-mail and asks whether you want the shipment to be delivered to you again or whether you want to exercise your right of withdrawal. If you choose redelivery, the shipment is delivered to you again; no additional transport charge is made to you for this, and the taxes and costs of the destination country are yours. If you exercise your right of withdrawal, the amount collected is refunded to the card you used for payment within 14 days at the latest from the date your withdrawal notice reaches the Seller. If you do not reply to the Seller’s e-mail within 14 days and the shipment returns to the Seller, the amount collected is refunded to the same card within 14 days at the latest from the date the shipment reaches the Seller. The return transport cost and customs costs in the destination country are not deducted from the refund amount.

Loss and damage: We are responsible for loss and damage until the product is delivered to you or to the person you designate (other than the carrier). Handing the product to the carrier is not regarded as delivery to you. If you receive a damaged parcel, we recommend that you have the courier prepare a report; this recommendation does not limit your statutory rights.

18. Right of withdrawal and returns

How to exercise the right of withdrawal, the return carrier and the return address are also described on the Shipping and Returns page, in the Pre-Information Form for your order and in the Distance Sales Agreement. This section is a summary of those texts; if there is a difference between them, the provision in your favour applies. Nothing in this text limits your rights arising from law.

Withdrawal period and its start

You have the right to withdraw from the contract within 14 days without giving any reason and without paying a penalty. The withdrawal period starts on the day the product is delivered to you or to the third party you have notified (other than the carrier). If your order is delivered in more than one parcel separately, the period starts on the day the last product is delivered. You may also exercise your right of withdrawal before the product is delivered. It is sufficient to direct your withdrawal notice to the Seller within the 14-day period. This article does not apply to Wholesale Buyers.

Withdrawal notice

You may exercise your right of withdrawal by sending a notice clearly stating your decision to withdraw by e-mail to info@elisabettazanardi.com or by delivering it in writing to the address Mimar Kemalettin Mah. Kızıltaş Sk. Tekcan İş Hanı No: 5 İç Kapı No: 401 Fatih / İstanbul. Stating your order number in your notice speeds up the process, but it is not mandatory; nor is any particular form of notice required. When your notice reaches the Seller, it is recorded with the date of receipt, and its receipt is confirmed to you by e-mail without delay. This confirmation also contains the information you need to return the product.

Return of the product and return shipping cost:

When you exercise your right of withdrawal, you return the product to the address Mimar Kemalettin Mah. Kızıltaş Sk. Tekcan İş Hanı No: 5 İç Kapı No: 401 Fatih / İstanbul within 14 days from the date you sent your withdrawal notice, with the carrier by which your order was sent to you. The return is made with the carrier by which the order was sent; the name of the carrier is given in the order confirmation and in the shipment tracking e-mail. A separate return code is not needed for the return. If you withdraw before the product is delivered to you and the product is nevertheless delivered to you, the 14-day return period starts on the day you receive the product. The return shipping cost is yours. The same rule applies to returns made from outside Türkiye. Your right of withdrawal does not depend on the product being tagged or in its original packaging, or on your sending photographs; it is sufficient that you pack the product so that it is not damaged in transit. This article relates only to the right of withdrawal; the cost of returning defective or wrongly sent products is borne by the Seller.

For returns made from outside Türkiye, no deduction is made from the refund amount for customs costs relating to the product’s entry into Türkiye. The information needed for the return shipment is given to you in the confirmation we give of your withdrawal notice.

Refund

The Seller refunds the entire amount collected, in a single payment, within 14 days at the latest from the date your withdrawal notice reaches the Seller. The refund is made in the currency and amount actually charged to your card (the Turkish lira amount if Turkish lira was charged to your card, the amount in that currency if USD or EUR was charged) and to the card you used for payment; the Seller makes no deduction from this amount under the names of exchange rate difference, transaction fee or similar. The Seller transmits the refund to Denizbank within this period; the time it takes for the refund amount to show on your card account or statement depends on the institution that issued your card.

Partial withdrawal

You may exercise your right of withdrawal for only some of the products in your order. In that case, if a discount was applied to the order, the discount is deemed to be distributed over the products in the order in proportion to their prices, and the amount refunded to you is the price of the products you return after this distribution. Since shipping is free in retail orders, no shipping charge or shipping difference is requested from you for the remaining part of the order in a partial withdrawal.

Trying the product and loss of value

Examining and trying the product during the withdrawal period in a manner consistent with its nature and instructions for use (for example, wearing it to try its size and appearance) is ordinary use, and you are not responsible for changes arising from it. If a real loss of value occurs in the product as a result of your using it beyond this ordinary examination and trial, you may be liable only for this concretely determined loss of value and within the limits set by law. The burden of proving the existence and amount of the loss of value lies with the Seller; the Seller bases it on a concrete examination of the product and notifies you of it in writing with reasons. A loss of value is not automatically deducted from the refund amount, is not a condition for exercising the right of withdrawal and does not remove your right of withdrawal. The removal of the tag or the opening of the packaging is not, by itself, a loss of value.

Exceptions to the right of withdrawal

No product falling within an exception to the right of withdrawal (for example, a product prepared at your request or according to your personal needs, personalised, or unsuitable for return for hygiene reasons) is sold on this site. You therefore have the right of withdrawal for every retail product sold on the Site.

Exchange

In retail orders, no direct exchange of products is made after delivery. If you want a different size or model, you can return the product under your right of withdrawal and place a new order. This rule does not affect your statutory rights in respect of defective or wrongly sent products.

19. Defective or wrong product

If the product delivered is defective, does not conform to the characteristics stated on the product page, on the label or in advertisements, or if a wrong or incomplete product has been sent to you, you may exercise one of the options in Article 11 of the 6502 sayılı Tüketicinin Korunması Hakkında Kanun (Consumer Protection Law No. 6502):

• Withdrawal from the contract (returning the product and requesting a refund of the price),
• A price reduction in proportion to the defect,
• Free repair,
• Replacement of the product with a defect-free equivalent.

You choose which right to use. Your request for free repair or replacement is fulfilled within 30 business days at the latest from the date the request reaches us. If you choose withdrawal from the contract or a price reduction, the amount concerned is refunded to you immediately. All costs of these procedures, including shipping, are ours. Your right to claim compensation under the Türk Borçlar Kanunu (Turkish Code of Obligations) is also reserved.

Defects appearing within 6 months from the date of delivery are presumed to have existed at the time of delivery. Claims arising from defective goods are subject to a limitation period of 2 years from the date of delivery; this period does not apply if the defect was concealed by gross negligence or fraud.

You can notify us of the defect through the communication channels in Section 10. To understand the situation, we may ask for photographs or for the product to be sent, at our expense. However, we do not make your statutory rights conditional on a short notice period or on photographs, we do not determine the option on your behalf, and we do not decide alone whether the product is defective.

20. Liability and force majeure (retail)

Our liability towards consumers is determined by law. No provision of these Terms removes or limits your rights arising from consumer legislation, including defective goods, delivery, withdrawal and refund. Our liability for damage arising from our intent or gross negligence, and for death, injury and damage to property that we cause through our fault, cannot be limited. These Terms contain no provision limiting our liability to the order price.

Without affecting these rights, and to the extent the law permits, we are not liable for damage arising, without fault on our part or on the part of auxiliary persons from whom we receive services, from the following: the temporary unavailability of the Site because of reasons such as general internet outages; the content and practices of third-party sites and services to which we link; unauthorised use of your account arising from your own fault, such as sharing your password with someone else.

Force majeure means events such as natural disaster, epidemic, war, general strike or decisions of official authorities that arise outside the control of the parties, cannot be foreseen or prevented in advance, and also actually affect performance of the obligation; in such a case, notice is given to you without delay. Force majeure does not remove your rights to terminate the contract and recover the amounts you paid when the delivery period is exceeded, or your other mandatory rights arising from consumer legislation; refund obligations continue in this case as well.

21. Governing law and disputes (consumers)

Turkish law applies to this contract. If you live outside Türkiye, your right to benefit from the mandatory consumer protection that the law of your country of residence gives you, and from the consumer remedies in that country, is reserved under the conditions set out in Article 26 of the 5718 sayılı Milletlerarası Özel Hukuk ve Usul Hukuku Hakkında Kanun (Law No. 5718 on Private International and Procedural Law); nothing in this text removes this protection.

In the event of a dispute, you may apply to the Tüketici Hakem Heyeti (Consumer Arbitration Committee) at your place of residence or the place where you made the consumer transaction, within the monetary limits announced every year by the Ministry of Trade, and to the Tüketici Mahkemesi (Consumer Court) in disputes exceeding these limits. Your right to use these avenues of application is not limited by any provision of this text.

You can send your complaints to us through the communication channels in Section 10; the reply period for complaints is written in Section 10. These Terms contain no jurisdiction or arbitration clause limiting your avenues of application or the competent places.

PART C. WHOLESALE SALES (B2B)

This part (Section 22) applies only to businesses purchasing from the Site for commercial purposes with an approved wholesale account. The provisions of Part B specific to consumers (in particular Sections 15 to 21) do not apply to Wholesale Buyers.

22. Wholesale sales terms

This section applies to businesses purchasing from the Site for commercial purposes, in particular for resale, with an approved wholesale account (a “Wholesale Buyer”). In matters not regulated in this section, the common provisions of Part A apply, other than those specific to consumers.

This section applies to every wholesale order from the opening of the wholesale account. The Wholesale Buyer must read these Terms, and in particular this section, before placing an order.

22.1. Nature of wholesale purchasing

Wholesale purchases are a commercial transaction under the 6102 sayılı Türk Ticaret Kanunu (Turkish Commercial Code No. 6102), and the Wholesale Buyer is not a consumer. These rules apply only to Wholesale Buyers who act for commercial purposes and do not have the status of a consumer. There is no statutory right of withdrawal for these buyers; such wholesale orders are not returned on the ground of a change of mind, except in cases of defect. Other rights arising from consumer legislation (such as the Consumer Arbitration Committee and consumer court avenue) also do not apply to wholesale purchases. The Wholesale Buyer is not asked to confirm the Pre-Information Form and the Distance Sales Agreement.

When reselling the products, the Wholesale Buyer is itself responsible for its statutory obligations towards its own customers.

22.2. Application and approval

A wholesale account is requested with the wholesale application form on the Site. The form asks for name, e-mail, company name, telephone, tax number, country, address, city, postal code, agreed carrier, website and message. The application creates a user account in “pending” status until it is approved. Applications are evaluated within 2 business days at the latest. After administrator approval, the account is opened to wholesale prices and wholesale ordering; the approval is notified to the Wholesale Buyer by e-mail. A wholesale application is concluded by administrator approval; an application is not automatically rejected without human review. The information of rejected applications or applications left pending approval is deleted at the end of the period stated in the Privacy Policy (1 year).

We reserve the right not to accept an application according to our commercial assessment. The Wholesale Buyer is responsible for the information given in the application being correct and up to date; if the information turns out to be untrue, the account may be suspended or closed. A wholesale account is specific to the approved business and cannot be transferred.

22.3. Size run, minimum order and prices

Wholesale products are sold as size runs (packs). A size run consists of 3 pieces, one each of sizes 36-38-40 or 42-44-46. The minimum order is one size run per model. There is no minimum order amount.

Wholesale prices are set per piece and are visible only when logged in with an approved wholesale account. The per-piece price of the 42-44-46 run may differ from that of the 36-38-40 run. The per-piece price and the pack total of each pack are shown on the Site before ordering.

We may change wholesale prices and terms prospectively. Price changes apply to orders placed after they are published on the Site. Other changes to terms are notified under Article 22.10 and apply to orders placed after the effective date stated in the notice. Changes do not affect orders already placed.

22.4. Formation of the order and payment

A wholesale order is formed when the Wholesale Buyer places the order at the payment step and the card payment is approved by Denizbank. If the payment is not approved, the order is not formed and no amount is collected.

In wholesale orders, payment is taken only by card, through the Denizbank virtual POS. The amount in the order currency (USD, EUR or TRY) is charged to the card; in USD or EUR orders with a delivery address (the billing address if there is no separate delivery address) in Türkiye, the Turkish lira amount shown on the confirmation screen before the bank’s payment page is charged to the card (Sections 12 and 13). In wholesale orders too, the amount that can be charged to the card in a single transaction is limited to TL 200,000 (Turkish lira) or its equivalent in the order currency at the TCMB rate; for a wholesale order exceeding this amount, the Wholesale Buyer writes to info@elisabettazanardi.com or to the WhatsApp line shown on the Site, and the payment method is agreed separately.

No deferred payment applies in wholesale sales; the order price is paid when the order is placed.

22.5. Delivery, passing of damage and customs

Wholesale orders are shipped from Laleli, Istanbul. The Wholesale Buyer may choose one of two ways for delivery of the order: (a) the goods are delivered in Istanbul to the carrier designated by the Wholesale Buyer; or (b) the goods are transported by shipment that the Company makes with DHL Express or UPS, in which case the transport charge is the Wholesale Buyer’s. The chosen form of delivery is stated at the time of the order.

Damage and risk pass to the Wholesale Buyer at the moment the goods are delivered, in item (a) above, to the carrier designated by the Wholesale Buyer, and in item (b), to the carrier agreed by the Company.

In wholesale shipments outside Türkiye, the customs duties, import taxes and customs procedures of the destination country are the Wholesale Buyer’s.

22.6. Withdrawal and returns

There is no statutory right of withdrawal in wholesale purchases. Wholesale orders cannot be returned or exchanged on the ground of a change of mind, except in cases of defect. The remedy for defective or missing products is regulated in Article 22.7.

22.7. Defective or missing goods and the duty of notification

The Wholesale Buyer is obliged to examine the goods on receiving them. Under Article 23(1)(c) of the 6102 sayılı Türk Ticaret Kanunu (Turkish Commercial Code No. 6102), if the defect is obvious, the Wholesale Buyer must examine the goods within 2 days from delivery, and if it is not obvious, within 8 days from delivery, and notify us of the defect or shortage in writing (including by e-mail). Hidden defects that cannot be detected by an ordinary examination must be notified without delay at the moment they appear. For defects not notified in time, the goods are deemed accepted with the defect; cases where the defect was concealed by gross negligence or fraud are reserved.

The notice must include the order number, the defective or missing products, a description of the defect or shortage, and photographs. The Wholesale Buyer keeps carefully the products it has notified as defective and does not return them without our approval.

Remedy: A defective product notified in time and accepted by the Company is replaced with a defect-free equivalent of the same product; products delivered short are completed by shipping them. If the product is not in stock for replacement or completion, the price of the product concerned is refunded to the Wholesale Buyer. The return shipping cost of the defective product is the Company’s. This remedy does not remove the Wholesale Buyer’s rights in cases where the defect was concealed by gross negligence or fraud, or its other rights arising from mandatory provisions of law.

22.8. Use of trademarks and images

The Company grants the Wholesale Buyer permission to use the following, within the limits below, for the promotion and sale of the products it buys from the Company:

• Scope: The Wholesale Buyer may use, only for the sale of products it bought from the Company, the photographs on the Site of those products, the product name and code, the product description, and the trademarks bearing the word “zanardi” whose applicant/registered owner is the Company. The content is used without modification and in a way that does not mislead about the product.
• Medium: Use may be made in the Wholesale Buyer’s own store, website and social media accounts and the marketplaces where it sells the products.
• Duration: The permission is valid as long as the Wholesale Buyer’s wholesale account is open and as long as the Wholesale Buyer continues to sell the products concerned.
• Termination: The permission ends when the wholesale account is closed or when the Company withdraws the permission by written notice. When the permission ends, the Wholesale Buyer removes the content and trademarks from its media within a reasonable time.
• Prohibitions: The trademarks and content may not be transferred to third parties or sublicensed; may not be used as a domain name, account name or business name; and may not be used in a way that creates the impression that the Wholesale Buyer is a representative, dealer or partner of the Company.

The applicant/registered owner of the trademark “elisabettazanardi” is not the Company but Tevfik Enver Selçuk (Section 5); the trademark owner permits the use of this trademark by the Company. This trademark falls within the scope of the permission in this article only if the trademark owner’s permission is suitable for also granting a right of use to Wholesale Buyers.

This permission does not mean a transfer of the trademarks or content to the Wholesale Buyer.

22.9. Governing law, CISG, mediation and jurisdiction

The law of the Republic of Türkiye applies to wholesale sales. The parties expressly exclude the application to wholesale sales of the United Nations Convention on Contracts for the International Sale of Goods (Vienna Sales Convention, CISG).

In commercial disputes whose subject is the payment of a sum of money, applying to a mediator before filing a lawsuit is mandatory (Article 5/A of the 6102 sayılı Türk Ticaret Kanunu, Turkish Commercial Code No. 6102).

In disputes arising from wholesale sales, the courts and enforcement offices of Istanbul (Çağlayan) are competent. This jurisdiction agreement is valid, under Article 17 of the 6100 sayılı Hukuk Muhakemeleri Kanunu (Code of Civil Procedure No. 6100), for Wholesale Buyers that are merchants; for other Wholesale Buyers, the general rules of jurisdiction apply.

22.10. Changes to the wholesale terms

We notify approved Wholesale Buyers by e-mail of changes to the wholesale terms at least 15 days before they come into force. Changes apply to orders placed after the effective date stated in the notice.