Pre-Information Form

This English version is provided for information. In case of any conflict, the Turkish text prevails.

Last updated: 29.10.2026

Introduction

Elisabetta Zanardi | elisabettazanardi.com

This form is the pre-information given to you, under the 6502 sayılı Tüketicinin Korunması Hakkında Kanun (Consumer Protection Law No. 6502) and the Mesafeli Sözleşmeler Yönetmeliği (Distance Contracts Regulation), before you confirm your order and become under an obligation to pay. When you open this form at the payment step, the buyer, product and amount fields appear filled in with the information in your cart and the information you entered at the payment step; the order number and date are written when the order is created. At the moment you place the order, the form is saved to your order as filled in with these values, and it is sent to you with the order e-mail once your payment is confirmed.

The text in force at the moment you give your confirmation applies to your order.

1. Scope

This form is only for consumers who shop at retail. A consumer is a person acting for purposes that are not commercial or professional. Anyone who places a retail order without a wholesale account is regarded as a consumer for the purposes of this form. The form applies to retail orders placed through elisabettazanardi.com by consumers living in Türkiye and abroad. In retail sales, products are sold as single units, not as size runs.

Traders and businesses buying at wholesale (B2B) shop with separate wholesale customer accounts opened with administrator approval. Wholesale purchasing is a commercial activity. Wholesale buyers are not a party to this form. This form and the right of withdrawal under consumer legislation do not apply to wholesale purchases. Wholesale buyers are not asked to confirm this form at the payment step. The rights arising from consumer legislation are reserved for an order placed with a wholesale account but for purposes other than commercial or professional ones.

2. Seller information

• Trade name: ENVERO TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ
• Full address: Mimar Kemalettin Mah. Kızıltaş Sk. Tekcan İş Hanı No: 5 İç Kapı No: 401 Fatih / İstanbul
• MERSİS number (Central Registry System number): 0336042191900019
• Tax office and tax identification number: Beyazıt V.D. 3360421919
• Trade registry: İstanbul Ticaret Sicili Müdürlüğü (Istanbul Trade Registry Directorate), 515869-0
• Telephone: +90 530 446 67 77
• E-mail: info@elisabettazanardi.com
• Electronic notification address (UETS): 25959-36608-08735
• KEP address (Registered Electronic Mail): yoktur / none
• Professional chamber: İstanbul Ticaret Odası (İTO) (Istanbul Chamber of Commerce); the Seller is not bound by any code of conduct and has no alternative dispute resolution mechanism.

“Elisabetta Zanardi” is the brand name the Seller uses on the site. In this form, “Seller” means the company whose trade name is written above. To reach the Seller quickly and effectively, you may use the telephone number, e-mail address and postal address above. The Seller has no KEP address.

3. Buyer and order information

• Buyer: (ödeme adımında girilen / as entered at checkout)
• Buyer address (billing address): (ödeme adımında girilen / as entered at checkout)
• Delivery address: (ödeme adımında girilen / as entered at checkout)
• E-mail: (ödeme adımında girilen / as entered at checkout)
• Telephone: (ödeme adımında girilen / as entered at checkout)
• Order number: (ödeme adımında girilen / as entered at checkout)
• Order date: (ödeme adımında girilen / as entered at checkout)

4. Main characteristics of the products

The products in your order are listed below. Each line shows the name of the product with the size and colour you selected, the quantity, the unit price and the total amount of that line before discount. If there is a discount, it is shown separately in Article 5.

(ödeme adımında girilen / as entered at checkout)

The products are manufactured in Türkiye (Made in Türkiye). The fabric composition is written on the relevant product page. The size you selected is written in the list above. A detailed description and images of the products are on the relevant product page, and size measurements are on the Size Guide page of the site.

5. Price and total amount

• Total amount of the products (before discount): (ödeme adımında girilen / as entered at checkout)
• Discount (amount deducted from the total): (ödeme adımında girilen / as entered at checkout)
• Shipping charge: (ödeme adımında girilen / as entered at checkout) (in retail orders the shipping charge is included in the product prices)
• Total amount payable: (ödeme adımında girilen / as entered at checkout)
• Currency of the order: EUR

The total amount payable is shown in the order summary at the payment step before you press the “Siparişi onayla ve öde / Confirm order and pay” button. For USD or EUR orders with a delivery address in Türkiye, the Turkish lira amount to be charged to your card and the exchange rate applied are shown on the confirmation screen before the bank’s payment page (Article 7). Other than the amounts shown in this form, in the order summary and on the confirmation screen, the Seller does not ask you for any additional charge without your express consent. Optional paid extras are not offered pre-ticked. For taxes and costs of the destination country in deliveries abroad, see Article 6; for the amount charged to your card and the practices of the institution that issued your card, see Article 7; for shipping, see Article 10.

6. Customs and import duties in deliveries abroad

Shipments to addresses outside Türkiye are made on a DAP (Delivered at Place) basis. Customs duty, import taxes and the carrier’s customs handling fees that may arise in the country of delivery are not included in the order price and are your responsibility; they are paid to the carrier at or before delivery. This information is given to you with this form before you place your order. Not accepting the parcel does not, by itself, mean that you have exercised your right of withdrawal. When the Seller learns that the shipment could not be delivered, the Seller contacts you by e-mail and asks whether you want the shipment to be delivered to you again or whether you want to exercise your right of withdrawal. If you choose redelivery, the shipment is delivered to you again; no additional transport charge is made to you for this, and the taxes and costs of the destination country are yours. If you exercise your right of withdrawal, the amount collected is refunded to the card you used for payment within 14 days at the latest from the date your withdrawal notice reaches the Seller. If you do not reply to the Seller’s e-mail within 14 days and the shipment returns to the Seller, the amount collected is refunded to the same card within 14 days at the latest from the date the shipment reaches the Seller. The return transport cost and customs costs in the destination country are not deducted from the refund amount.

7. Currency, exchange rate and the amount charged to your card

Product prices are shown on the Site in US dollars (USD), euros (EUR) or Turkish lira (TRY); you choose the currency with the currency selector on the Site. The cart, the payment step and the order are shown in the currency you choose, and your order is placed in that currency; the currency of your order is shown in the order summary at the payment step. In retail orders, payment is made by card, in a single instalment, on the bank’s 3-D Secure page through the Denizbank virtual POS. The amount in the order currency is charged to your card: Turkish lira in TRY orders, and the amount in that currency in USD or EUR orders. The only exception is this: if your delivery address (your billing address if there is no separate delivery address) is in Türkiye and you placed your order in USD or EUR, the order total is converted into Turkish lira at the selling rate of the TCMB (Türkiye Cumhuriyet Merkez Bankası, Central Bank of the Republic of Türkiye) and Turkish lira is charged to your card; the Seller adds no margin to this rate. In this case, the Turkish lira amount to be charged to your card and the rate applied are shown on a confirmation screen before you proceed to the bank’s payment page; you proceed to payment only after you confirm this screen. The products specific to your order, unit and line prices, any discount, shipping and the total amount are shown at the payment step before the “Siparişi onayla ve öde / Confirm order and pay” button. If your card is in a different currency, the institution that issued your card makes the conversion under its own terms; that institution’s exchange rate or transaction fee practices are not under the Seller’s control.

In orders converted into Turkish lira, no more than the Turkish lira amount shown on the confirmation screen is charged to your card. In other orders, no more than the total amount shown at the payment step is charged to your card. No collection above these amounts is made without your express consent.

8. Payment

• Payment method selected in this order: (ödeme adımında girilen / as entered at checkout)
• Payment method accepted in retail orders: online payment only with the credit or debit cards accepted by the Denizbank virtual POS
• Form of payment: single instalment (there is no instalment option)
• The amount that can be charged to your card in a single transaction is limited to TL 200,000 (Turkish lira) or its equivalent in the order currency at the TCMB rate; details are below.

Bank transfer (havale or EFT), cash on delivery and other payment methods are not used in retail orders. Payment is taken through the Seller’s order management system UNALSOFT Panel, using the virtual POS of Denizbank A.Ş. You enter your card details only on Denizbank’s 3-D Secure secure payment page and complete the verification of the bank that issued your card. Your full card number, expiry date and security code do not reach the Seller and are not stored by the Seller.

The amount that can be charged to your card in a single transaction is limited to TL 200,000 (Turkish lira) or its equivalent in the order currency at the TCMB rate (in USD or EUR orders, the Turkish lira equivalent of the order total, converted at the TCMB rate, cannot exceed TL 200,000). If you want to place an order exceeding this amount, you must write to info@elisabettazanardi.com or to the WhatsApp line shown on the Site. In that case, the payment method is agreed separately with you, and a Pre-Information Form specific to that order is presented to you separately before payment; the contract is not formed and no amount is collected from you until payment is completed.

9. Cost of the means of communication

The Seller does not charge you separately for the means you use to place the order or to contact the Seller, such as the internet, telephone and e-mail; only the ordinary tariff of your own operator applies. The telephone number written in Article 2 is a mobile line at a normal tariff; the Seller does not use a telephone line charged above the ordinary tariff for communication about this order.

10. Delivery

• Delivery address: (ödeme adımında girilen / as entered at checkout)
• Place of dispatch: Laleli, Istanbul, Türkiye (the Seller’s logistics centre)
• Shipment tracking: When your order is handed to the carrier, the tracking number is sent to your e-mail address.
• Countries not shipped to: No sales or shipments are made to addresses in Iran, Syria, North Korea and Cuba.

In retail orders the shipping charge is included in the product prices; no separate shipping charge is made to you, whatever the order amount and the country of delivery. Shipments within Türkiye and to countries other than Russia and Belarus are made with DHL Express or UPS. Retail shipments to Russia and Belarus are made with a private carrier the Seller has agreed with. The name of the carrier transporting your order is given in the order confirmation and in the shipment tracking e-mail. The countries to which shipments are made are shown in the country list at the payment step; orders can be placed only to these countries.

Your order is prepared and handed to the carrier within 4 business days at the latest from the date the contract is formed (your payment is confirmed). When it is handed to the carrier, the tracking number is notified to you by e-mail. Transport time varies according to the country of delivery and the carrier. In every case your order is delivered without exceeding the statutory maximum of 30 days from the date the order reaches the Seller. If delivery is not made within this period, you may terminate the contract; in that case the whole amount you paid is refunded without delay to the card you used for payment.

In this text, “business day” means days other than Saturdays, Sundays and official holidays in Türkiye. This definition applies only to periods the Seller itself undertakes; it does not change the calculation of periods set by law.

The Seller is responsible for loss and damage until the product is delivered to you or to a third party you designate (other than the carrier). For customs duties and import costs in deliveries abroad, see Article 6.

11. Right of withdrawal

Period and start. You have the right to withdraw from the contract within 14 days without giving any reason and without paying a penalty. The withdrawal period starts on the day the product is delivered to you or to the third party you have notified (other than the carrier). If your order is delivered in more than one parcel separately, the period starts on the day the last product is delivered. You may also exercise your right of withdrawal before the product is delivered. It is sufficient to direct your withdrawal notice to the Seller within the 14-day period. This article does not apply to Wholesale Buyers.

Notice. You may exercise your right of withdrawal by sending a notice clearly stating your decision to withdraw by e-mail to info@elisabettazanardi.com or by delivering it in writing to the address Mimar Kemalettin Mah. Kızıltaş Sk. Tekcan İş Hanı No: 5 İç Kapı No: 401 Fatih / İstanbul. Stating your order number in your notice speeds up the process, but it is not mandatory; nor is any particular form of notice required. When your notice reaches the Seller, it is recorded with the date of receipt, and its receipt is confirmed to you by e-mail without delay. This confirmation also contains the information you need to return the product. If you wish, you may also use the Withdrawal Form in Article 20 of this form; using it is not mandatory.

Return of the product. When you exercise your right of withdrawal, you return the product to Mimar Kemalettin Mah. Kızıltaş Sk. Tekcan İş Hanı No: 5 İç Kapı No: 401 Fatih / İstanbul within 14 days from the date you sent your withdrawal notice, with the carrier by which your order was sent to you. The return is made with the carrier by which the order was sent; the name of the carrier is given in the order confirmation and in the shipment tracking e-mail. If you withdraw before the product is delivered to you and the product is nevertheless delivered to you, the 14-day return period starts on the day you receive the product. The return shipping cost is yours. The same rule applies to returns made from outside Türkiye. Your right of withdrawal does not depend on the product being tagged or in its original packaging, or on your sending photographs; it is sufficient that you pack the product so that it is not damaged in transit. This article relates only to the right of withdrawal; the cost of returning defective or wrongly sent products is borne by the Seller.

• Return carrier: the carrier by which your order was sent to you (its name is given in the order confirmation and in the shipment tracking e-mail)
• Return code: yoktur / none
• Return address: Mimar Kemalettin Mah. Kızıltaş Sk. Tekcan İş Hanı No: 5 İç Kapı No: 401 Fatih / İstanbul

Refund. The Seller refunds the entire amount collected in a single payment within 14 days at the latest from the date your withdrawal notice reaches the Seller. The refund is made in the currency and amount actually charged to your card (the Turkish lira amount if Turkish lira was charged to your card, the amount in that currency if USD or EUR was charged) and to the card you used for payment; the Seller makes no deduction from this amount under the names of exchange rate difference, transaction fee or similar. The Seller transmits the refund to Denizbank within this period; the time it takes for the refund amount to show on your card account or statement depends on the institution that issued your card.

Partial withdrawal. You may exercise your right of withdrawal for only some of the products in your order. In that case, if a discount was applied to the order, the discount is deemed to be distributed over the products in the order in proportion to their prices, and the amount refunded to you is the price of the products you return after this distribution. Since shipping is free in retail orders, no shipping charge or shipping difference is requested from you for the remaining part of the order in a partial withdrawal.

Use of the product. Examining and trying the product during the withdrawal period in a manner consistent with its nature and instructions for use (for example, wearing it to try its size and appearance) is ordinary use, and you are not responsible for changes arising from it. If a real loss of value occurs in the product as a result of your using it beyond this ordinary examination and trial, you may be liable only for this concretely determined loss of value and within the limits set by law. The burden of proving the existence and amount of the loss of value lies with the Seller; the Seller bases it on a concrete examination of the product and notifies you of it in writing with reasons. A loss of value is not automatically deducted from the refund amount, is not a condition for exercising the right of withdrawal and does not remove your right of withdrawal. The removal of the tag or the opening of the packaging is not, by itself, a loss of value.

12. Exceptions to the right of withdrawal

No product falling within an exception to the right of withdrawal (for example, a product prepared at your request or according to your personal needs, personalised, or unsuitable for return for hygiene reasons) is sold on this site. You therefore have the right of withdrawal for every retail product sold on the Site.

13. Defective products

If the product turns out to be defective, your options arising from Law No. 6502 are reserved. For example, if the product is damaged or does not conform to the qualities stated in the order, on the product page, on the product’s label or packaging, or in advertisements and announcements, you may exercise these rights: withdrawal from the contract, a reduction of the sale price, free repair, or replacement with a defect-free equivalent. You choose which of these rights to use. Your right to claim compensation under the Türk Borçlar Kanunu (Turkish Code of Obligations) is also reserved. All costs arising from the exercise of the right you choose, for example the cost of returning the defective product, are borne by the Seller.

Liability for defective goods is subject to a limitation period of two years from the date the product is delivered to you, even if the defect appears later. This period does not apply if the defect was concealed by gross negligence or fraud. Details are in the Distance Sales Agreement (Mesafeli Satış Sözleşmesi).

14. Complaints and resolution of disputes

You may send your requests and complaints about your order by e-mail to info@elisabettazanardi.com, to the telephone number +90 530 446 67 77, or in writing to Mimar Kemalettin Mah. Kızıltaş Sk. Tekcan İş Hanı No: 5 İç Kapı No: 401 Fatih / İstanbul. The Seller replies to your complaint within 3 business days at the latest. The Seller is not bound by any code of conduct and has no alternative dispute resolution mechanism. You may also use the contact form and the WhatsApp link on the Site.

In the event of a dispute, you may apply to the Tüketici Hakem Heyeti (Consumer Arbitration Committee) at your place of residence or the place where you made the consumer transaction, within the monetary limits announced every year by the Ministry of Trade, and to the Tüketici Mahkemesi (Consumer Court) in disputes exceeding these limits. Your right to use these avenues of application is not limited by any provision of this text.

An application to the Consumer Arbitration Committee can also be made through the e-Devlet Kapısı (e-Government Gateway). You can also bring a case before the Consumer Court at your own place of residence.

Turkish law applies to this contract. If you live outside Türkiye, your right to benefit from the mandatory consumer protection that the law of your country of residence gives you, and from the consumer remedies in that country, is reserved under the conditions set out in Article 26 of the 5718 sayılı Milletlerarası Özel Hukuk ve Usul Hukuku Hakkında Kanun (Law No. 5718 on Private International and Procedural Law); nothing in this text removes this protection.

15. Technical steps of the order and correction of errors

1. You select the product, its size and its colour and add it to the cart.
2. In your cart you check the products and quantities; you can change the quantity or remove a product from the cart. If you selected the wrong size or colour, you can remove the product and add it again with the correct option.
3. On the payment page you enter your billing and delivery details. You do not need to open an account to place an order. Before confirming the order, you can correct this information or return to the previous steps with your browser’s back button.
4. On the payment page you see a summary titled “Pre-information on this order”. The summary contains the Seller’s details, the products, quantities and prices, any discount, the shipping charge, the total including shipping, and information about the right of withdrawal; for USD or EUR orders with a delivery address in Türkiye, it also states that Turkish lira will be charged to your card and that the amount and the TCMB rate will be shown before the payment page. You open and review this form and the Distance Sales Agreement from their links; in the form opened from the link, the buyer, product and amount fields appear filled in with the information in your cart.
5. By ticking the box “I have read and confirm the text of the Pre-Information Form.” you state that you have read and confirm this form. You state that you accept the Distance Sales Agreement by ticking a separate box. Both boxes are mandatory; the order cannot be placed unless they are ticked. In the interfaces of the Site other than Turkish, the box texts are shown with an English translation alongside the Turkish text.
6. You press the “Siparişi onayla ve öde / Confirm order and pay” button, which states that your order creates an obligation to pay.
7. If your delivery address is in Türkiye and your order was placed in USD or EUR, before the bank’s payment page you see the confirmation screen showing the Turkish lira amount to be charged to your card and the rate applied. You then enter your card details on Denizbank’s 3-D Secure payment page and make the payment by completing the verification of the bank that issued your card.

Pressing the “Siparişi onayla ve öde / Confirm order and pay” button transmits your order to the Seller as an order creating an obligation to pay. The contract is formed at the moment your card payment is approved by Denizbank. If the payment is not completed, the contract is not formed, your order is not processed, no payment debt arises for you and no amount is collected from you. When your payment is approved, the receipt of your order is shown on the Site and an order received confirmation is sent to your e-mail address without delay; with this e-mail, the Pre-Information Form and the Distance Sales Agreement you confirmed are sent to you filled in specifically for your order. The order received confirmation does not change the moment at which the contract is formed.

16. Retention of the contract text, access and language

At the moment you tick the confirmation boxes and place the order, an exact copy of the text of this form and of the Distance Sales Agreement, filled in according to your order, is saved to your order. The Seller keeps the copy together with the time of confirmation. The filled-in texts are sent to you with the order e-mail, in a size of at least 12 points, once your payment is approved. You can save and print this e-mail.

The Seller keeps the information and documents concerning pre-information, the right of withdrawal, delivery and other obligations for at least three years for each order. Records that tax and commercial legislation require to be kept for longer (for example, order and invoice records) are kept for that period.

If a provision of this form is not clear and understandable or has more than one meaning, it is interpreted in your favour. This text is prepared in Turkish and the Turkish text prevails. The English and Russian translations are provided for information; the translations have not been reviewed by a lawyer or translator. If there is a difference between a translation and the Turkish text, the Turkish text prevails. The language version shown to you at the time of the order is saved to your order as you confirmed it and is sent to you with the order e-mail.

17. Personal data and commercial messages

Your personal data is processed by the Seller as data controller in accordance with the 6698 sayılı Kişisel Verilerin Korunması Kanunu (Personal Data Protection Law No. 6698, “KVKK”). Which data is processed, for what purpose and on what legal basis, how long it is kept, to whom and to which countries it is transferred, and your rights are explained in the Privacy Policy and KVKK Notice (elisabettazanardi.com/privacy-policy/).

The products in your cart and the cart total, and the name, e-mail and telephone details you write at the payment step, are transferred to the Seller’s order management system (UNALSOFT Panel); your address details are not part of this transfer. If you are logged in to your account, the name, e-mail and telephone saved in your account are also transferred whenever your cart changes. This transfer is made even if you do not complete the order; its purpose is to detect and resolve technical problems at the payment step and to help you if you tell us that you could not complete your order, and a short note about this transfer is shown on the payment page. Incomplete cart and payment step data is deleted after 90 days at the latest. Your IP address and browser information (user agent) are also recorded with your order and are deleted after 1 year. Your card number does not reach the Seller. The server on which the Site is hosted and UNALSOFT Panel are in Germany (Frankfurt); your data is therefore transferred outside Türkiye, and the basis for this transfer is explained in the Privacy Policy.

Sending you a reminder (by e-mail or WhatsApp) when you do not complete your cart depends on a separate and express consent that you give separately from the confirmation in this form. Commercial electronic messages are not sent until İYS (İleti Yönetim Sistemi, Message Management System) registration is made; at the date this text is published there is no İYS registration.

You can send your applications about your personal data to info@elisabettazanardi.com or to the postal address in Article 2.

Your confirmation of this form does not mean that you consent to marketing e-mails, SMS or other commercial messages being sent to you. Consent to commercial electronic messages is separate from this form, is optional and is obtained separately.

18. Professional chamber, codes of conduct and alternative dispute resolution

• Professional chamber with which the Seller is registered: İstanbul Ticaret Odası (İTO) (Istanbul Chamber of Commerce)
• Codes of conduct the Seller adheres to and electronic access to them: none
• Alternative dispute resolution mechanism to which the Seller is a party: none. For the Consumer Arbitration Committee and Consumer Court avenues, see Article 14.

19. Other information

• No deposit or other financial guarantee is required in this order.
• No digital content is sold on the Site. Information on the functionality, technical protection measures and interoperability of digital content therefore does not apply to this order.
• This form is an integral part of the Distance Sales Agreement. The information in this form cannot be changed unless you separately and expressly agree; the Seller cannot change this information unilaterally.

20. Withdrawal Form

(Fill in and send this Withdrawal Form to the Seller only if you wish to exercise your right of withdrawal. You may also send the form by e-mail.)

• To: ENVERO TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ (Elisabetta Zanardi), Mimar Kemalettin Mah. Kızıltaş Sk. Tekcan İş Hanı No: 5 İç Kapı No: 401 Fatih / İstanbul, e-mail: info@elisabettazanardi.com
• I hereby declare that I am exercising my right of withdrawal from the contract for the sale of the following products.
• Order number: (ödeme adımında girilen / as entered at checkout)
• Order date: (ödeme adımında girilen / as entered at checkout) / Delivery date: ……….
• Product or products subject to withdrawal (product name, size, colour, quantity): ……….
• Price of the products subject to withdrawal: ……….
• Name and surname of the consumer: ……….
• Address of the consumer: ……….
• Signature of the consumer (only if sent on paper): ……….
• Date: ……….

21. Confirmation

Before placing the order, you tick the box “I have read and confirm the text of the Pre-Information Form.” on the payment page. This box is mandatory and is separate from the acceptance of the Distance Sales Agreement. By ticking the box you declare that you have read and confirm this form. The order cannot be placed unless this box is ticked. Your declaration is saved to your order, whose number is written in Article 3, together with the date and time at which it was given and an exact copy of the text at the time of confirmation.