Shipping & Returns

Last updated: 7 July 2026

Shipping

All orders ship from our logistics center in Laleli, Istanbul.

• Processing: orders are prepared and handed to the carrier within 2–4 business days.
• Türkiye: domestic courier delivery, typically 1–3 business days after dispatch.
• International: express courier delivery; transit times vary by destination (typically 3–7 business days in Europe).
• Costs: the exact shipping cost for your address is calculated and shown at checkout before payment. Orders above the free-shipping threshold shown on the site ship free.
• Tracking: you receive a tracking number by e-mail when your order is dispatched.

For deliveries outside Türkiye, customs duties or import taxes of the destination country, where applicable, are the customer’s responsibility.

Returns (retail orders)

You may withdraw from a retail purchase within 14 days of delivery without giving a reason.

1. E-mail info@elisabettazanardi.com with your order number and the items you wish to return.
2. We reply with the return address and instructions.
3. Send the items back unworn, unwashed and with original tags and packaging within 10 days of your notice. Return shipping for change-of-mind returns is paid by the customer.
4. We refund to your original payment method within 14 days of receiving the return.

Damaged or incorrect items

If an item arrives damaged, defective or not what you ordered, contact us with photos within 14 days. We will arrange a replacement or full refund and cover the return shipping.

Exchanges

For a different size or colour, the fastest route is to return the original item for a refund and place a new order. Write to us first — if the desired size is in stock we can reserve it.

Wholesale orders

Wholesale (B2B) purchases are business transactions and follow the wholesale terms in our Terms & Conditions: complete size runs, defect claims within 8 days of receipt, no change-of-mind withdrawal. Contact your account manager or info@elisabettazanardi.com for wholesale logistics.